How Commitment to Fellow Customers Affects the Customer-firm Relationship and Customer Citizenship Behavior

Susanne Curth, Sebastian Uhrich, Martin Benkenstein

Publikation: Beitrag in Fachzeitschrift › Zeitschriftenaufsätze › Forschung › Begutachtung

Originalsprache	Englisch
Zeitschrift	Journal of Services Marketing
Jahrgang	28
Ausgabenummer	2
Seiten (von - bis)	147-158
Seitenumfang	12
DOIs	https://doi.org/10.1108/JSM-08-2012-0145
Publikationsstatus	Veröffentlicht - 2014

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title = "How Commitment to Fellow Customers Affects the Customer-firm Relationship and Customer Citizenship Behavior",

author = "Susanne Curth and Sebastian Uhrich and Martin Benkenstein",

year = "2014",

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language = "English",

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journal = "Journal of Services Marketing",

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AU - Uhrich, Sebastian

AU - Benkenstein, Martin

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U2 - 10.1108/JSM-08-2012-0145

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